In a brutal battle between a passenger and a commercial air carrier, a solution has come into order. American Airlines will be issuing a full refund on Alex Gray’s broken boards and damaged boardbag on top of a reimbursement he is getting on his excess baggage fee.
Gray previously discovered that four of his five boards were broken when he retrieved his bag at LAX coming off a flight from Hawaii. Alex took the issue to social media calling for compensation and an explanation from the airline. According to Gray, the damage appeared to be intentional.
Gray’s initial call for action caused an uproar in social media, many surfers who experienced similar issues when traveling with their boards on commercial airlines, also used social media to relate their own sentiments. And it made the battle between surfers and airlines more intense. The conversation has once again been ignited.
Gray wrote on his Instagram post: “The airlines was apologetic while acknowledging their negligence, and agrees the boards were most likely run over. I’d like to commend AA for handling this situation appropriately.”
“It’s amazing to see the positive side of social media bring like-minded people together in stance of a fair result,” Alex continued. “Moving forward, I am positive the reply to this circumstance will hold as the example for all surfers in the future.”
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